Refund & Wallet Policy
Last Updated: June 1, 2026
1. Wallet Top-up Auditing
Balance top-ups in your platform wallet represent pre-allocated capital. All cash deposits are manually validated by our operations desk. Funds must originate from bank accounts matching the verified user's registration name.
2. Failed Transactions
If money is debited from your bank account but fails to reflect in your platform wallet, the amount is typically held by your originating bank or processing gateway. These funds are usually reverted by the bank automatically. If the transfer does not revert within 3 to 5 business days, please send your transaction receipt and bank statement to our support desk for manual reconciliation.
3. Wallet Withdrawal Refunds
Unallocated cash balances in your wallet can be withdrawn to your verified bank account at any time. Withdrawal requests are processed manually to ensure compliance. Payouts are dispatched within 24 to 48 business hours after manual verification. Instant withdrawals are not supported.
4. Platform Transaction Fees
Withdrawals or transfers can incur payment gateway processing fees which are visible during checkout. Transaction fees paid to intermediary payment processors are non-refundable once the transfer is executed.
5. Duplicate Payment Resolutions
If you make a duplicate payment towards an outstanding repayment or top-up due to a network glitch, the extra amount will be credited to your platform wallet balance or can be manually refunded upon written request to support.
For wallet reconciliation or refund assistance, contact support: invoiceflowindia@gmail.com