Grievance Policy

1. Grievance Redressal Mechanism

At InvoiceFlow, we prioritize client satisfaction and platform integrity. If you face any issues, transaction conflicts, or account discrepancies, you can raise a complaint directly with our grievance desk.

2. How to Raise a Complaint

Complaints must be sent in writing via email. Please detail the following:

• Your registered name and login email address.
• Specific transaction reference ID or invoice number (if applicable).
• Detailed description of the issue along with any transaction receipts or screenshots.

3. Primary Escalation Support

All issues should be directed to: invoiceflowindia@gmail.com

4. Expected Response Timelines

Our support team follows a structured verification path to resolve queries:

• Acknowledgment: Within 24 business hours of email receipt.
• Resolution: We aim to investigate and address most technical or operational issues within 5 to 7 business days.
• Complex Escalations: Disputes requiring third-party bank checks or buyer verification updates can take up to 14 business days. We will keep you updated.

5. Issue Categories

To help us expedite your request, please format your email subject with one of the following categories:

• [KYC] - Issues related to document uploads, rejections, or cooldown locks.
• [Wallet] - Failures in wallet top-ups, withdrawal status delays, or balance discrepancies.
• [Repayment] - Discrepancies with outstanding dues, UTR check status, or pre-closure requests.
• [Dispute] - Issues contesting invoice verification, double-billing claims, or buyer conflicts.